Case Study: Brumit Restaurant Group achieves 99% faster work order response and 50% faster resolution with FMX

Large Arby’s Franchise Uses FMX to Manage Their Growing Business

Brumit Restaurant Group (BRG) operates 53 Arby’s restaurants across North and South Carolina and relies on strong teams to support its expansion. Before FMX, BRG’s maintenance and HR requests flooded employees and managers with items from all stores and departments, making it hard to find store-specific requests, prioritize work, and leading to slow or missed resolutions.

FMX preserved BRG’s existing structure while adding role- and building-specific filtering so employees are auto-assigned relevant requests, plus reporting dashboards for visibility. The site was live in 28 days, supports rapid rollout of new locations, and delivered measurable gains: work order response time fell by 99%, resolution time by 50%, new stores are set up in 2 hours, and lost PTO requests were eliminated.

Brumit Restaurant Group

Drew Ponder

Facilities Manager