Case Study: City of Upper Arlington achieves centralized, proactive facility management with FMX

How FMX Streamlined Facility Management for the City of Upper Arlington

The City of Upper Arlington, a suburb of Columbus serving 36,010 residents and managing a wide range of public facilities, needed a better way to track maintenance and operations as it planned a multimillion-dollar community center. Relying on email, phone calls and paper notes left work orders and equipment data fragmented, made trend analysis and cost tracking difficult, and created communication silos that led to information gaps and preventable failures.

FMX delivered a centralized, user-friendly platform for work orders, preventive maintenance, inventory and reporting, enabling staff to submit requests, assign tasks, and track equipment and costs in one place. The city saw streamlined communication, clearer daily priorities for maintenance teams, increased internal trust, reduced risk of missed tasks or equipment failures, and reliable data to inform budgeting and scale operations for the new community center.

City of Upper Arlington

Jackie Thiel

Assistant City Manager