Case Study: City of Upper Arlington streamlines facility management with FMX

City of Upper Arlington streamlines facility management for 36,010 residents with FMX

The City of Upper Arlington, a local government serving over 36,000 residents, faced challenges managing maintenance across its diverse facilities due to a reliance on unstructured email and call-based requests. This led to communication gaps, missed preventive maintenance, and an inability to analyze costs. To prepare for a new community center and gain better control, the city turned to vendor FMX for its facility management solution.

FMX implemented a centralized system to streamline work orders and maintenance tracking. The solution improved communication, provided clear daily tasking for maintenance staff, and created a reliable data repository. As a result, the City of Upper Arlington has increased internal trust and gained the data-driven insights needed for future budget and capital planning, with FMX providing a scalable platform to support their new community center.

City of Upper Arlington