Case Study: Rocketship Education achieves 86% reduction in vendor response time with FMX

Charter School Uses FMX to Strengthen Vendor Relationships and Become more Efficient

Rocketship Education, a Redwood City–based network of 13 public elementary charter schools serving 7,000 students, struggled to manage facilities requests across campuses. Work orders came in via email, text and phone, most maintenance was outsourced to vendors, and staff outside facilities had trouble identifying the right vendor—resulting in slow, disorganized workflows and frustrated users.

By implementing FMX, Rocketship gained unlimited external vendor access, clearer visibility into work, and simple mobile and email-based request submission; staff and vendors were trained in under 10 minutes. The change led to dramatically faster vendor engagement—about 90% of vendors respond more quickly, overall vendor response time fell by 86%, and typical turnaround dropped from 1–2 weeks to 1–2 days.

Rocketship Education

Angela Andrews

Associate Director of Real Estate and Asset Management