Case Study: Buncombe County Schools achieves streamlined maintenance visibility and 90% QR code inventory tracking with FMX

Buncombe County Schools - Customer Case Study

Buncombe County Schools, the largest district in Western North Carolina with about 25,000 students, 4,000 employees, and 46+ facilities, was hampered by an older facility management system (School Dude) that failed to deliver basic reporting, KPIs, labor/utilization metrics, or reliable customer service. Broken promises and limited functionality left the maintenance team without the data and inventory tracking needed to optimize productivity.

BCS switched to FMX, which configured the missing reports, provided rapid, hands-on support, and partnered on a QR-code inventory tagging initiative now about 90% complete so technicians can scan parts, access maintenance history, and accept more responsibility. The change delivered significantly better visibility and reporting, plans for interactive mapping and broader user rollout, and a trusted vendor relationship.

Buncombe County Schools

Marcus Edwards

Maintenance Technology Director