Case Study: Huawei achieves 225% sales uplift with FMI Agency’s corporate rewards and incentive travel programme

Huawei drives 225% sales uplift with FMI Agency

The customer Huawei faced the challenge of engaging and motivating its contact center staff in India to support the launch of its new P20 and P20 Pro devices. The vendor FMI Agency was tasked with creating a programme that would train staff and provide a powerful incentive to drive sales.

FMI Agency implemented a fully managed engagement programme that included live-streamed launch events, bootcamp-style training, and a sales incentive offering a group trip to Bali. The solution resulted in an outstanding 225% sales uplift from the previous benchmark, with 16 top performers earning the incentive travel reward.

Huawei