FMI Agency
81 Case Studies
A FMI Agency Case Study
The customer, Huawei, faced the challenge of increasing sales of its P30 and P30 Pro phones through the Tech Mahindra call centers working for the network Three. They engaged the vendor FMI Agency to create a month-long incentive program that would energize staff and help over-deliver on sales targets.
FMI Agency implemented a multi-faceted solution called 'Wild about Huawei', which included an educational roadshow and a high-value incentive travel trip to Sun City, South Africa for the top performers. The program was a major success, creating healthy competition and significantly increasing sales compared to the previous period, with the campaign's stretch target being exceeded. For this work, FMI Agency won the Best Incentive Travel Programme award.