Case Study: Large Retail Centre achieves streamlined, mobile-first facilities management with FMClarity

Large Retail Center - Customer Case Study

Large Retail Center, a major shopping‑centre operator juggling frequent tenancy changes, food‑court exhaust and hygiene requirements, mixed office/hotel spaces and a heavily mobile facilities team, needed FM software that worked away from desks, supported rapid tenancy updates, and kept inductions and contractor communications tightly controlled. They engaged FMClarity and its cloud‑based facilities management software (web and mobile apps) to address these challenges.

FMClarity delivered an uncluttered web front end and full mobile app that let onsite FMs add/modify tenancies and assets, issue and track work orders, and run time‑stamped in‑app communications and document/induction rules. The result was faster tenancy onboarding, clearer contractor compliance and audit trails, fewer admin delays and improved response times — benefits attributed to FMClarity’s lightweight, easily implemented platform and centralized, logged workflows.