Case Study: Large Insurance Firm achieves safe emergency glass removal and insurance cost recovery with FMClarity

Large Insurance Firm - Customer Case Study

FMClarity's facilities management case study describes how a Large Insurance Firm faced a sudden safety crisis when an exterior atrium glass panel above its mission‑critical data centre shattered during glazier works. Scaffolding inside the atrium blocked scissor‑lift access, the wrong ladder was used on the roof, and a suspended 35‑kg panel created an urgent safety and access dilemma for the firm’s facilities team.

FMClarity documents the response: secure and evacuate the area, station trained staff with PPE, coordinate communications, access the roof in harnesses and deliberately dislodge the panel in a controlled operation, then remediate damage and pursue insurance claims. The action prevented injuries, enabled repairs and a panel replacement to proceed, and ultimately recovered costs through insurance and a year‑long arbitration against the glaziers; FMClarity recommends stricter controls for exterior glass works and longer‑term capital changes to avoid recurrence.