Case Study: Opal HealthCare achieves streamlined maintenance and improved resident care with FMClarity

Optimizing Aged Care Facilities Opal’s Adoption of FMClarity

Opal HealthCare, a leading Australian aged care and retirement living provider managing over 130 residential facilities and more than 13,000 beds, faced the challenge of streamlining maintenance operations, improving service delivery and creating greater transparency and accountability across its national portfolio. After a competitive RFP and a year‑long pilot to validate outcomes, Opal HealthCare selected FMClarity to deliver facilities and asset management services.

FMClarity implemented a phased, hub‑by‑hub rollout—moving from pilot to full deployment and training roughly 250 facilities management staff across five states—providing a user‑friendly platform that centralized communications, workflows and integrations with existing care systems. The FMClarity solution delivered measurable benefits: faster real‑time information flow, streamlined workflows, increased transparency and accountability, improved compliance and service delivery, and greater confidence in the facilities management function across Opal HealthCare’s national portfolio.

Opal HealthCare