Case Study: Global Food Service Leader achieves safe, touchless workplace reopening and streamlined space management with FM:Systems

How a global foodservice leader Is Preparing to Reopen the Workplace and Create a Safe Post-COVID-19 Work Environment

A global Fortune 500 foodservice company that markets and distributes food products, equipment and smallwares across restaurants, healthcare, education and hospitality had outgrown its facilities management processes. Managing more than 1.4 million sq. ft. across two campuses and 20 floors made it impossible to track moves, seating and space utilization, and the organization needed a single IWMS platform to unify independently run locations and solve growing scheduling challenges.

The company implemented FM:Workplace for space and move management and FM:Employee for desk and conference-room scheduling, integrated with HR for seating assignments and quarterly audits to keep data accurate. They developed a COVID-safe hoteling strategy—fixed hoteling zones near elevators, touchless booking via web/Outlook/mobile and QR codes, reduced room capacities, sanitization posts and care packages for employees—which improved utilization visibility, streamlined moves and seating, increased cleaning efficiency, and established a phased, employee-survey–driven return-to-office plan.