Case Study: Global Healthcare Technology Company cuts workplace management tasks by 80% and centralizes real-estate decision-making with FM:Systems

Global Healthcare Technology Company - Customer Case Study

A global medical technology leader with more than 40,000 employees operating in 100+ countries and managing over 9.7 million sq. ft. across dozens of sites faced fragmented space and facilities data: each location collected information differently, making it difficult to understand portfolio value, optimize space utilization, and reconfigure workplaces efficiently.

The organization standardized on FMS:Workplace for its scalability, flexibility and cost advantages, rolling the system out to 23 sites (52 buildings) to create a single source of truth. Centralized dashboards and reporting cut workplace management effort by about 80%, enabled near‑real‑time decision making (vs. slow, labor‑intensive AutoCAD updates), simplified onboarding, improved service‑request tracking and capital planning, and is expected to drive significant cost avoidance—potentially in excess of $100M—by optimizing space rather than building new facilities.