Case Study: University of Tennessee, Knoxville accelerates cash flow and achieves 10x faster operations with Flywire

University of Tennessee, Knoxville Accelerates Cash Flow & Speeds Operations 10x with Flywire

University of Tennessee Knoxville faced a complex billing challenge: with 30,000+ students from 60+ countries, many international students paid tuition in cash (unsafe and at odds with the university’s cash-elimination goals), and the school had growing past-due balances but no automatic payment-plan options. Bursar Susan Forman turned to Flywire, selecting its comprehensive receivables solution — including Flywire Education Payments and Flywire A/R Collect — to address both cross-border payments and delinquent accounts.

Flywire implemented Education Payments to process thousands of secure international transactions in nearly 30 currencies and deployed A/R Collect to offer flexible, interest-free automatic payment plans plus automated, targeted communications. The result: eliminated cash tuition payments for internationals, simplified collections, 10x faster operations, 4x more payment plans, accelerated cash flow (close to $500,000 of past-due balances collected in the first month), and fewer students sent to collections.

University of Tennessee Knoxville

Ashley Curtis

Accounting Specialist II