Case Study: University of Technology Sydney achieves streamlined international payments and improved student experience with Flywire

University of Technology Sydney Streamlines International Payment Process to Improve Student Experience

University of Technology in Sydney struggled with a manual, error-prone international tuition payment process—relying on bank drafts and telegraphic transfers—that slowed reconciliation, caused short payments, and created a poor first experience for new students. To modernize payments and improve the student experience, the university turned to Flywire and its Education Payments receivables solution.

Flywire implemented an online, local-payment-capable system with real-time tracking and faster posting to student accounts, automating reconciliation and refunds. As a result, Flywire helped UTS save more than $4.15 million in merchant and bank fees, recover 10,000+ hours in reconciliation and refund processing plus 400+ customer support hours, handle tens of thousands of cross-border transactions across dozens of currencies (and more than $515M processed), and deliver faster, clearer payment flows that improved student satisfaction and visa processing.

University of Technology in Sydney

Harvinder Singh

Manager, Financial Accounting, Corporate Finance