Case Study: University of Pittsburgh reduces collections burden and improves student experience with Flywire

Reduces collections burden and improves student experience with automated payment process

The University of Pittsburgh partnered with Flywire to address rising student account delinquencies, an outdated and non-mobile-friendly payment platform, and heavy support demand on a small Student Financial Services team. Pitt needed a way to reduce collections burden, keep more students enrolled, and improve the student and staff payment experience.

Using Flywire’s collections management solution and broader payment tools, Pitt automated past-due receivables, streamlined billing and payment workflows, improved self-service, and added automated communications and flexible payment plans integrated with PeopleSoft. With Flywire, Pitt saw 30% fewer inbound calls, 50% higher payment plan enrollment, and 20% of past-due balances paid 30 days earlier, helping improve cash flow and reduce the number of accounts sent to collections.

University of Pittsburgh

Carolyn Kaikaka

Director, Operations Student Financial Services