Case Study: Penn Highlands Healthcare improves patient payments with Flywire

Penn Highlands Healthcare enhances the patient financial experience with Flywire

Penn Highlands Healthcare, the largest provider of care in central and western Pennsylvania, was looking for a better way to manage patient payments amid industry financial headwinds. The healthcare system wanted to move away from labor-intensive billing and payment processes toward a more automated, patient-friendly experience, leveraging Flywire alongside Oracle Health.

Flywire implemented a digital, omnichannel patient payment solution focused on self-service, transparency, and consolidated billing within Penn Highlands Healthcare’s existing Oracle Health environment. As a result, Penn Highlands reported $5.8M in yield improvement over the last 12 months, 78% of payments made through patient self-service, and 8,000 staff hours saved in the last 12 months, while also improving affordability and payment-plan follow-through for patients.

Penn Highlands Healthcare

Heather Schneider

System CFO