Case Study: Memorial Hermann achieves 15% higher collections and improved patient affordability with Simplee by Flywire

Patient financial care building competitive advantage

Memorial Hermann, the leading healthcare provider in the Houston area with 19 hospitals and 25,000 employees, faced a growing patient affordability challenge: while payment plans can help, patients’ ability to pay varies widely. To address this, Memorial Hermann partnered with Simplee by Flywire (Flywire) to create a more patient-friendly billing experience that reduces financial friction and prevents rapid referral to collections.

Flywire implemented a payment-plan recommendation engine powered by predictive analytics to match patients with budget-friendly, self‑service payment options. The solution drove a 15% increase in total collections, 52% growth in digital self‑service, a 19% reduction in cost per payment, and a +10 Net Promoter Score improvement after launch.

Memorial Hermann

Dennis Laraway

Chief Financial Officer