Case Study: St. Luke’s University Health Network cuts cost to collect by 33% and boosts self-service payments by 71% with Flywire

Patient experience Obsession provides win-win

St. Luke’s University Health Network needed a better bill-payment experience and greater price transparency for patients — feedback that went beyond the capabilities they were getting from Epic. To meet this need they adopted Simplee by Flywire (Flywire) for a more seamless, patient-facing payments solution.

Flywire implemented Simplee by Flywire integrated into St. Luke’s existing workflow, producing measurable results: a 33% reduction in cost to collect, a 71% increase in self-service payments, 40% of payments made via mobile devices, and a 4.5/5 satisfaction rating from 7,508 respondents; patients reported easier payment plans and a simpler overall experience.

St. Luke’s University Health Network