Case Study: Made for Spain & Portugal improves client payment experience with Flywire

Made for Spain & Portugal enhances customer experience with payment optionality provided by Flywire

Made for Spain & Portugal, a Madrid-based luxury DMC specializing in bespoke travel to Spain and Portugal, wanted to improve a payment experience that matched the quality of its trips. Before using Flywire, the team relied heavily on travel agent intermediaries for card details, faced high merchant and FX fees, and dealt with complaints and chargebacks caused by unclear costs and a manual payment process.

Using Flywire’s Payment Request Solution, Made for Spain & Portugal now sends unique invoice and payment request links that let clients pay securely through Flywire with multiple local payment options, including international credit cards and full fee transparency. Flywire helped reduce manual payment work, lower complaints and chargebacks, and improve client satisfaction while saving the business money and providing valuable payment data for better decision-making.

Made for Spain & Portugal

Alonso Álvarez de Toledo

Chief Executive Officer