Case Study: LifeBridge Health modernizes patient billing and boosts digital payments with Flywire

LifeBridge Health partners with Flywire to innovate patient experience

LifeBridge Health, one of the largest and most comprehensive healthcare providers in the greater Baltimore region, was looking to modernize its patient billing experience. The organization faced longstanding challenges with patient billing and wanted a better way to support payment modernization and improve patient satisfaction. Flywire’s patient engagement solution was used to help address these needs.

With Flywire, LifeBridge Health improved billing communications and digital payment options, leading to a 19.6% decrease in bad debt expense and more than $7 million in digital patient payments. The implementation also reduced customer service calls and paper statements, while billing satisfaction rose to a consistent 4.4 out of 5. Flywire helped LifeBridge Health create a more positive patient payment experience with measurable financial and operational gains.

LifeBridge Health

Joe Koons

Chief Revenue Officer