Case Study: OrthoNebraska boosts self-service patient payments with Flywire

How Omaha’s orthopedic leader increased self-service patient payments to 78%, and counting

OrthoNebraska, a leading orthopedic care provider serving Nebraska, Iowa, and Missouri, needed to improve a patient payment process that was difficult to understand and slow to complete. Its legacy billing platform made it hard for patients to see their financial responsibility and lacked convenient online self-service payment options, creating delays and extra work for staff. Flywire helped address these issues by integrating with OrthoNebraska’s Oracle Health CommunityWorks EHR.

Flywire implemented a streamlined patient payments solution with redesigned statements, self-service payment options, autopay, and payment plans. The results were strong: 78% of payments now come through patient self-service channels, autopay adoption grew from 8 to 100+, and the organization saved 1,200 staff hours within months of go-live. Flywire also helped OrthoNebraska reach a 4.5/5 patient satisfaction score, with 73% of online payments driven by email or text alerts.

OrthoNebraska