Case Study: UCLA Health achieves seamless international patient payments and 77% faster refunds with Flywire

How much better your international payment experience can be

UCLA Health, which serves more than 3,000 international patients annually from 46 countries, faced a cumbersome international payments process that delayed procedures, required after-hours outreach across time zones, risked security through manual card handling, and made refunds nearly impossible. After evaluating options, UCLA Health selected Flywire’s no-cost global payments solution to address issues like card limits, untranslated wire receipts, and lack of payment visibility.

Flywire implemented its payment platform — including an intelligent link to UCLA Health’s CRM and secure payment rails — and met HIPAA and financial compliance requirements. The result: full visibility into incoming payments, faster patient clearance for care, and dramatically improved refunds (a 77% reduction in refund processing time, refunds now take days with $0 outstanding), while handling 35 currencies and average transactions of about $20,000, giving UCLA Health measurable efficiency gains and a better patient experience.

UCLA Health