Case Study: University of Virginia achieves 50% payment plan enrollment growth and reduced staff workload with Flywire

Flexible payment options improve University of Virginia student experience

The University of Virginia (UVA) sought a more flexible way for its Student Financial Services team to support more than 25,000 students and families who needed varied payment options, especially when last‑minute charges like automatically enrolled health insurance created large lump‑sum bills and heavy manual work for staff. After already using Flywire for international cross‑border education payments, UVA selected Flywire’s Student Financial Software solution to deliver expanded, customizable payment plans and give SFS direct control over creating and adjusting plans.

Flywire implemented flexible installment options, staff‑activated two‑month plans (with 1/3 down), separate plans for health insurance, automated rebalancing of installments, account summaries, dynamic term statements, and automated communications — all accessible on any device. The Flywire rollout went live in under three months and drove measurable impact: tuition plan enrollment rose more than 35% in the first year, UVA now manages 3,000+ payment plans each semester (a 50% increase in enrollment), and staff time and call volume have decreased significantly.

University of Virginia