Case Study: Endeavor Health improves patient payment experience with Flywire

Endeavor Health partners with Flywire for a better payment experience

Endeavor Health, one of the largest integrated health systems in Illinois, wanted to improve the financial experience for patients across its Epic-based MyChart environment. The organization needed a way to make billing clearer, offer more affordable and personalized payment options, and integrate payment technology without disrupting its existing patient journey.

Flywire implemented a patient financial experience that works alongside MyChart, including consolidated billing statements, self-service payments, tailored communications, and proactive payment plans based on patient financial situations. With Flywire, Endeavor Health achieved 90% auto-payment plan adherence, 91% self-service payments, a 35% decrease in statement/postage costs, and a $2.8M year-over-year increase in collections.

Endeavor Health

Greg Arnold

System VP of Revenue Cycle