Case Study: Penn Highlands Healthcare drives digital billing adoption with Flywire

Bringing digital innovation to the rural environment

Penn Highlands Healthcare, a provider with 150 locations in rural Pennsylvania, faced the challenge of fostering digital adoption for financial services among its patient population. They needed an easy-to-use, self-service platform to simplify the billing and payment process. To address this, they partnered with Flywire to implement a modern digital financial experience.

Flywire provided an online portal that offers patients a consolidated view of bills and a convenient payment experience, akin to Amazon. The solution included AI-driven financial assistance offers and proactive, omnichannel communication. This led to fantastic results for Penn Highlands, including a 137% increase in payment plan adoption and a high patient billing satisfaction score of 4.1 out of 5 stars.

Penn Highlands Healthcare

Heather Schneider

System CFO