Case Study: Banner Health achieves a better patient financial experience with Flywire

Banner Health + Flywire Designing a Powerful Financial Experience

Banner Health, a large integrated healthcare network, partnered with Flywire to address its challenge of creating a more consumer-friendly billing and payment experience for its patients. The goal was to put affordability, self-service, and convenience at the heart of the patient's financial journey.

By implementing Flywire's digital platform, Banner Health provided a seamless, end-to-end financial experience. The Flywire solution included an intelligent online patient portal for consolidated bills and payment options, data-driven affordability offers like payment plans, and an omnichannel engagement strategy. The results were significant, including $10.7 million in pre-service payments within the first four months, $1.5 million in monthly payment plan revenue, and 89% of post-service payments being self-served by patients.

Banner Health

Brad Tinnermon

VP of Revenue Cycle