Case Study: Alamo Inn and Suites boosts revenue and staffing resilience with FLYR for Hospitality

Alamo Inn and Suites - Customer Case Study

The Alamo Inn and Suites, a limited-service hotel near Disneyland, faced severe challenges during the pandemic as tourism and convention business dried up. Their primary hurdle was effectively managing pricing and staffing in an intensely competitive market with over a hundred nearby hotels, a challenge their previous revenue management system failed to meet. They turned to the vendor FLYR for its FLYR for Hospitality revenue management solution.

FLYR implemented its revenue management system, which provided superior, demand-based price recommendations and accurate forecasting. This allowed the hotel to increase its ADR, nearly matching its 2019 revenue with fewer rooms sold. Most significantly, FLYR's forecasting tools enabled the hotel to plan staffing a year in advance, allowing them to retain over 80% of their workforce through the pandemic by evenly distributing shifts and wages. With FLYR, the hotel successfully ramped up operations, achieving 90% occupancy post-pandemic.

Alamo Inn and Suites

Tony Tzeng

General Manager