Case Study: Regional Healthcare Network improves patient engagement with Flynaut's HIPAA-compliant portal redesign

Regional Healthcare Network boosts portal adoption to 74% with Flynaut

Flynaut was engaged by a regional healthcare network operating twelve hospitals and serving 2.4 million patients. The customer faced significant challenges with its outdated, legacy patient portal that was frustrating users, overwhelming its call center, and failing to integrate data from its Epic EHR, legacy Cerner systems, and a third-party telehealth platform.

Flynaut designed and built a modern, unified patient portal using React Native for mobile and Next.js for web, supported by a custom FHIR-compliant middleware layer. The solution dramatically improved the patient experience and operational efficiency. Results included a 311% increase in portal adoption to 74% of the patient base, a 58% reduction in portal-related call center volume saving an estimated $1.8 million annually, and an 85% improvement in secure message response times.