Case Study: a premier $110M healthy snack brand boosts payment recovery by 21% with FlyCode

Premier $110m Healthy Snack Brand boosts payment recovery by 21% with FlyCode

A premier $110 million healthy snack brand faced a significant increase in payment failures for its online and subscription orders, which was impacting customer experience and causing a 4% decrease in monthly net profits. To combat this passive churn, the brand partnered with FlyCode to implement its Smart Recovery Emails as part of a tailored dunning strategy.

FlyCode's solution used smart, personalized emails sent at optimal times to seamlessly guide customers to update their payment methods. This customer-centric approach, which utilized the brand's own domain for trust, resulted in a 21% boost in payment recovery and delivered a 6X return on investment in net new revenue for the healthy snack brand.