Case Study: Just Meats achieves 62% higher payment recovery with FlyCode

Kong - Customer Case Study

Kong used FlyCode to address failed payment recovery and passive churn as it scaled rapidly and needed a better way to keep payments coming in from recurring customers. The challenge was that a significant share of payments were failing, putting revenue and customer retention at risk.

FlyCode analyzed Kong’s historical payment data and implemented a tailored retry and communication strategy, including automated payment optimization plus smart recovery emails and SMS. As a result, Kong increased payment recovery by 62%, reduced passive churn by 33%, and reported a 40X ROI, helping recover more revenue and improve customer retention.

Kong

Wanny Morellato

Senior Director Of Engineering