Case Study: GitBook boosts ARR by 8% with FlyCode

GitBook boosts ARR by 8% with FlyCode

GitBook, a modern documentation platform, faced the challenge of involuntary churn and lost revenue due to failed customer payments. Their basic Stripe retry system and disconnected customer communications were creating friction and increasing cancellations. They implemented FlyCode's machine learning-powered payment recovery solution to address this.

FlyCode augmented GitBook's Stripe account by intelligently evaluating each failed transaction to determine the optimal retry time and synchronize it with customer communication. This solution delivered an 8% lift in annual recurring revenue, a 10.5% boost to their recovery rate, and a faster time to recovery, all while reducing customer frustration.

GitBook