Case Study: Alignable boosts failed payment recovery and ARR with FlyCode

Alignable boosts failed payment recovery by 21% with FlyCode

Alignable, the largest online referral network for small business owners in North America, faced a significant challenge with failed payments on its monthly membership renewals. This involuntary churn was a silent source of lost revenue and risked pulling active members out of its community. Their generic retry logic and disconnected recovery process were ineffective for their large, diverse base of personal cards. They implemented FlyCode to address this issue.

FlyCode was integrated on top of Alignable's existing Stripe billing to automatically recover failed payments. The solution uses machine-learning models to optimize retry timing and synchronize communications. This approach resulted in a 21% increase in recovery rate, a 5.6% boost to annual recurring revenue, and a 17x return on investment for Alignable, all while improving the customer experience.

Alignable