Case Study: Aptela achieves faster network issue resolution with Fluke Networks Network Time Machine

Network Time Machine’s long-term capture and proactive monitoring speeds up Aptela’s network diagnosis process

Aptela, a provider of hosted VoIP solutions, faced the challenge of not having visibility into their customer networks. This lack of insight made it difficult to quickly resolve performance bottlenecks and prove whether issues originated from their own network or an external carrier. To address this, they turned to Fluke Networks for a solution utilizing the Network Time Machine appliance.

By implementing Fluke Networks' solution, Aptela gained comprehensive insight into their entire network. The Network Time Machine provided long-term data capture and analysis, allowing them to quickly detect and identify the causes of call quality problems like latency and jitter. As a result, Fluke Networks helped Aptela resolve customer issues faster and more accurately, dramatically improving their customer support turnaround times.

Aptela

Matt Smith

Vice President of Technology and Client Services, Aptela