Case Study: NTT Marketing Act improves conference service visibility and voice quality with Fluke Networks Network Time Machine

Network Time Machine supports a simple, convenient, worry-free telephone conferencing service

NTT Marketing Act Corporation, a Japanese telecommunications carrier providing the Chorusline telephone conferencing service, faced a challenge with its previous software analyzer. The tool's limited storage capacity and performance made it impossible to retrospectively discover the root cause of past service quality issues while maintaining continual visibility. Fluke Networks provided its Network Time Machine product to address this need.

The Fluke Networks solution provided high-capacity capture, allowing a week's worth of packet data to be stored instead of just two hours. Its real-time analysis and alert functions enabled prompt problem identification, and its powerful VoIP analysis offered accurate voice quality metrics. This allowed NTT Marketing Act to quickly pinpoint the source of issues like call noise, greatly improving their response speed and, ultimately, customer satisfaction.

NTT Marketing Act Corporation

Shuzo Shinbo

Chorusline Section Manager, Metropolitan Area Sales Department IT Division, NTT Marketing Act Corporation