Case Study: NetMarks Inc. speeds up network troubleshooting with Fluke Networks LinkRunner AT

NetMarks Inc. - Customer Case Study

NetMarks Inc., an IT company based in Tokyo, faced challenges with a complex and time-consuming network troubleshooting process. Their technicians had to carry multiple pieces of equipment, which was difficult to manage and made training new staff a lengthy and costly endeavor. They turned to Fluke Networks and its LinkRunner AT Network Auto-Tester to address these issues.

The solution from Fluke Networks streamlined the entire troubleshooting workflow. The LinkRunner AT consolidated multiple functions into one intuitive device, enabling quick fault identification, reducing on-site technician stress, and cutting training time by 90%. It also featured a one-touch report generation function, saving significant time and effort. For NetMarks, this resulted in faster problem resolution for their clients and a more efficient operational process.

NetMarks Inc.

Takehiko Oho

Manager of Service Section 2, Service Technology Management Department, NETMARKS INC.