Case Study: King County Library System speeds troubleshooting and reduces diagnostic time with Fluke Networks OneTouch AT

King County Library System Reduces Diagnostic Analysis and Speeds Resolution with Fluke Networks’ OneTouch™ AT Network Assistant

The King County Library System (KCLS), a large government service organization, faced significant network troubleshooting challenges due to its expansive infrastructure and a one-person network team. Their previous process, which involved configuring multiple laptops with testing software, was slow and cumbersome, creating a backlog of issues. To increase responsiveness, KCLS turned to Fluke Networks and implemented their OneTouch AT Network Assistant.

Fluke Networks' solution provided an all-in-one handheld device that dramatically streamlined diagnostics with one-button AutoTest, simultaneous wired and wireless testing, and remote management capabilities. The results were a substantial reduction in troubleshooting time, allowing the network administrator to solve problems in a fraction of the time previously required. The intuitive tool eliminated lengthy setup, enabled fast problem isolation, and facilitated better collaboration across the IT team.

King County Library System

Scott McDermott

Network and System Administrator, King County Library System