Case Study: Digicel achieves better call quality, fraud prevention, and network visibility with Fluke Networks Network Time Machine

Fluke Networks’ Network Time Machine Helps Phone Company Recover Millions of Dollars in Lost Revenue and Ensure Call Quality

Digicel, a mobile phone provider in the Caribbean, Central America, and the Pacific, faced challenges in monitoring its new IP network and VoIP service. Its rapid growth made it difficult to ensure call quality, troubleshoot network congestion, and accurately track billing to prevent fraud. The company needed a single, easy-to-use solution that could provide deep packet analysis and forensic visibility.

Fluke Networks implemented its Network Time Machine appliance, which was easy to deploy and use. The solution provided the necessary forensic insight to trace calls for billing accuracy and helped engineers quickly identify network performance issues. As a result, Digicel recovered a considerable sum in additional call revenue, achieving a strong return on investment, and significantly improved its network operations.

Digicel

Garry Malins

Network Security Manager, Digicel