Case Study: Zurich achieves 100% paperless processes and slashes printing & mailing costs with Fluix

Zurich is aiming for 100% paperless processes to reduce printing & mailing costs and more

Zurich, a global insurer, was facing skyrocketing admin, printing and postage costs, slow quote and review paperwork, fragmented field decision‑making, and friction for employees and customers. Zurich’s Product Management team chose Fluix’s automation platform — deploying an offline/online digital document library, eSignature and automated workflows — to digitize quoting tools and equip agents with 2,000+ supporting documents.

Fluix implemented an end‑to‑end paperless solution (offline/online document library, eSignature and system‑supported workflows) that streamlined quoting, reduced field friction and increased agent visits per day. In the first year Zurich achieved 100% paperless processes, processed and signed 100K documents, cut printing and mailing costs, lowered admin overhead and error rates, and improved agent productivity and client onboarding/satisfaction.

Zurich

Martin Weber

Senior Business Analyst