Case Study: Bath Experts achieves 50% reduction in customer revisits with Fluix

Workflows Help Bath Experts to Reduce Customer Revisits by 50%

Bath Experts, an American home improvement company with seven locations across Indiana, Ohio and Kentucky, faced inconsistent onsite measurement and photo capture that led to frequent re-measure visits, lost paperwork, calculation errors and the risk of specially ordered parts not fitting. Bath Experts joined Fluix in May 2021 and began using the platform to capture measurements, photos and complete installation checklists to address these challenges.

Fluix built standardized digital workflows for Bath Experts — required fields on measurement and photo forms, sample images, automatic date/time stamps, reassignable workflows and Taskstreams — to align sales, installations and operations. The solution cut customer revisits by 50%, improved parts-ordering accuracy and installation planning, and supported 146 users processing 6,891 documents and 585 processes, saving labor and fuel while improving the customer experience.

Bath Experts

Bob Camire

Co-Founder & VP of Sales