Case Study: BMW Financial Services Hong Kong achieves paperless, faster finance processing with Fluix

Celebrating Ten Years with BMW Financial Services Hong Kong

BMW Financial Services Hong Kong (BMW) faced a paper-heavy, slow process for finance applications at dealerships and in-office contract settlement, requiring printing, couriering and manual signatures. In 2012 they began a digital transformation with Fluix (formerly PDF Expert Enterprise) to digitize form signing and document workflows, enabling iPad e-signatures and streamlined processes for sales and operations teams.

Fluix implemented custom PDF smart forms, automated calculations and configurable workflows so fully signed documents reach office teams in minutes, improving customer experience and reducing waste. The Fluix solution delivered measurable impact: 243 hours saved, $4,435 in costs saved, 133 documents signed and 432 completed, along with faster processing, easier admin control and ongoing product support from Fluix.

BMW

Walter Ng

Head of Sales & Marketing