Case Study: HPS turns technical documentation into a commercial asset with Fluid Topics

When technical documentation becomes a commercial asset

HPS, a global provider of payment solutions, needed to manage a large and growing documentation corpus spread across multiple audiences, products, versions, and customer-specific variants. To improve searchability, consistency, and the user experience, HPS turned to Fluid Topics alongside a structured documentation approach based on DITA and Componize.

Fluid Topics helped HPS publish and surface more than 6,500 topics through rich metadata, faceted search, and access controls, enabling internal teams and customers to find the right content quickly. The result was a more efficient documentation process, a one-third reduction in documentation size after content factoring, and a new way to use documentation as a sales asset for pre-sales teams.

HPS

Pierre-Olivier Saint-Joanis

Quality Manager