Case Study: Médiamétrie improves documentation access and search with Fluid Topics

Mediametrie Redesign Their Documentation Publishing Process for a Better User Experience

Médiamétrie, a media measurement company, needed a better way to publish and deliver technical documentation to clients using its audience measurement tools. Its existing Office-to-PDF process made content hard to find, slowed support, and left users unsure which documents were available.

To address this, Médiamétrie used Fluid Topics with Atlassian Confluence to standardize content creation and enable dynamic publishing with fast, relevant search. Fluid Topics helped make documentation easier to access, kept content up to date without heavy IT involvement, and improved both customer support and overall documentation quality, with over 1,000 topics now available across about ten products.

Médiamétrie

Stephane Allizon

Head of the Technology Marketing and International Client Support Department