Case Study: Liebherr achieves modernized technical documentation and improved self-service with Fluid Topics

Liebherr modernizes technical documentation with Fluid Topics for 60,000 topics

Liebherr Mining, a division of the Liebherr Group, faced challenges with inefficient access to its vast technical documentation, which was delivered in static PDFs and printed manuals. This high-effort search experience across diverse content sources and formats hindered the productivity of its teams, customers, and partners. To modernize its content delivery, Liebherr chose the Fluid Topics Content Delivery Portal (CDP).

The solution implemented by Fluid Topics provided a unified, secure portal that aggregates all technical content into a single, mobile-friendly knowledge center. This resulted in a modern self-service experience with a powerful search engine, enabling users to find precise information quickly. The portal led to major usability and efficiency gains, infrastructure savings, and improved customer satisfaction by ensuring access to the most up-to-date documentation for over 2,000 users, including partners.

Liebherr