Case Study: Johnson Controls achieves unified documentation delivery at scale with Fluid Topics

Johnson Controls deploys 25 documentation portals with Fluid Topics

Johnson Controls International, a multinational leader in smart building technology, faced the challenge of unifying documentation from 80 acquired brands into a cohesive content strategy. They needed to streamline publishing across 60+ websites and platforms while enforcing specific user access rules. To manage this, they implemented the Ixiasoft CCMS and sought a Content Delivery Platform, choosing Fluid Topics to centralize their vast content operations.

Fluid Topics provided a turnkey solution that integrated seamlessly with their existing systems, enabling the rapid deployment of 25 documentation portals. The results were significant: JCI unified over 35,000 documents in 50 languages for 1 million products, achieved real-time publishing, and centralized access management. Fluid Topics drastically reduced their reliance on IT and allowed them to launch new portals at a rate of one or two per month, saving an estimated year of work on restructuring projects.

Johnson Controls International