Case Study: HPS turns technical documentation into a commercial asset with Fluid Topics

HPS turns 6,500 topics into a commercial asset with Fluid Topics

HPS, a global provider of payment solutions, faced a challenge with its vast and complex technical documentation. With hundreds of documents across multiple versions and audiences for its 14 software products, the existing system was inefficient and difficult to maintain. This made it hard for users, including internal engineers and customers, to find the right information. HPS partnered with Fluid Topics to implement a structured documentation solution using the DITA model and the Componize CMS.

The solution involved converting content into structured topics, enriching it with metadata, and deploying the Fluid Topics portal for dynamic content delivery. This dramatically improved searchability and access to information for both internal teams and customers. The measurable impact was significant, turning documentation into a commercial asset. Fluid Topics enabled the pre-sales team to instantly access and share technical documentation with prospects, accelerating sales cycles and enhancing the commercial success of their products.

HPS