Case Study: Liebherr Mining modernizes technical documentation with Fluid Topics

How Liebherr Mining Modernized its Technical Documentation with a Content Delivery Portal

Liebherr Mining, part of the Liebherr Group, needed a better way to manage and deliver technical documentation across many product types and content formats. Their teams were relying on static PDFs, printed manuals, and multiple writing tools, which made search difficult and slowed down service and support. Fluid Topics provided a content delivery platform to unify disparate sources into a single documentation portal.

With Fluid Topics, Liebherr Mining centralized more than 60,000 topics into a modern, mobile-friendly portal that works online and offline, supports multimedia content, and improves search and self-service for customers, partners, and support teams. The result was easier access to accurate, up-to-date information, better customer autonomy and service efficiency, reduced infrastructure and maintenance effort, and a foundation for future digital services like remote support.

Liebherr

Aurélien Unfer

Project Manager, New Information and Communication Technologies