Case Study: Hexagon achieves faster documentation delivery and better customer self-service with Fluid Topics

Hexagon saves 2 weeks in documentation delivery with Fluid Topics

Hexagon, a global provider of enterprise engineering design software, faced a challenge when shifting to a SaaS model with rapid four-week release cycles. Their traditional documentation process, which was bundled with the product, could not keep pace. They needed to decouple documentation from the build to publish continuously and meet growing customer needs for information. Hexagon turned to the vendor Fluid Topics for its Content Delivery Platform.

By implementing Fluid Topics, Hexagon saved two weeks in its documentation delivery process, enabling it to successfully achieve its four-week release goal. The solution provided a centralized portal with excellent search, leading to an excellent System Usability Scale score of 81.5 from customers. The results included a 64% increase in documentation site users and 42% of portal traffic coming from web searches, greatly improving content visibility, accuracy, and customer self-service.

Hexagon