Case Study: Hexagon achieves faster SaaS documentation delivery with Fluid Topics

Hexagon Leverages Dynamic Content Delivery in its Winning Move to SaaS

Hexagon, a global provider of information technology solutions, needed its technical documentation to keep pace as it shifted many products to SaaS and four-week release cycles. Its documentation team had to decouple content delivery from product builds while improving access to product information and support for customers. Fluid Topics was chosen to help solve this challenge with dynamic content delivery.

With Fluid Topics, Hexagon integrated its Author-it authoring environment and set up a documentation portal that could publish content automatically and continuously. The results included saving up to two weeks in the documentation delivery process, supporting four-week release cycles, improving documentation quality and accuracy, and boosting self-service and customer engagement. Fluid Topics also helped drive visibility, with 42% of documentation traffic coming from web searches by 2020 and site users increasing 64% between Q1 and Q4 2020.

Hexagon

Lonnye Yancey-Smith

Executive Manager