Case Study: Homewatch CareGivers streamlines franchise communications with FluentStream

Homewatch CareGivers supports 20+ locations with FluentStream

Homewatch CareGivers, a home care franchise in Sterling, Virginia, needed a reliable and versatile phone system. Their challenge was to find a solution that could manage calls based on the time of day, redirect to on-call staff, and enable remote work without using personal cell phone numbers. They turned to FluentStream for its business phone system.

FluentStream implemented a solution featuring auto attendants, a mobile app, and time-based call routing. This allowed the franchise to provide a consistent experience for clients and ensured employees could be reached anywhere without divulging personal information. As a result of the successful implementation, FluentStream now provides communications for over 20 Homewatch CareGivers locations and their corporate headquarters.

Homewatch CareGivers