Case Study: Arvada Fire Rescue achieves reliable, always-on phone service with FluentStream Technologies

FluentStream Technologies Provides Reliable Phone Service to Arvada Fire Protection District

Arvada Fire Rescue, formally the Arvada Fire Protection District, operates eight fire stations and a dispatch center serving 115,000 citizens. After its on-premise IP PBX began failing and had no failover capability, the mission-critical organization faced the risk of complete phone outages until a technician could manually reset the system. FluentStream Technologies was brought in to replace that unreliable setup with a more dependable hosted phone service.

FluentStream Technologies converted the department from its on-premise PBX to a fully hosted phone solution in just one day, reusing existing phones and porting numbers with temporary numbers in place to avoid interruption. The system gave Arvada Fire Rescue web-based self-service for managing extensions, routing, and numbers from anywhere, while FluentStream Technologies backed the service with 99.99% uptime and responsive support. The result was restored reliability for emergency communications and peace of mind for the IT team.

Arvada Fire Rescue

Scott Winberg

Chief of Information Systems